TERMS OF SERVICE
Yatnavat Technologies Private Ltd.
Last Updated: April 2026
THESE TERMS OF SERVICE IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER APPLICABLE LAWS, RULES, AND AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES. THESE TERMS OF SERVICE DO NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY USING THE PLATFORM, YOU INDICATE THAT YOU UNDERSTAND, AGREE AND CONSENT TO THESE TERMS OF SERVICE. IF YOU DO NOT AGREE WITH THE TERMS OF THESE TERMS OF SERVICES, PLEASE DO NOT USE THE PLATFORM OR SERVICES.
These Terms of Service ("Terms") govern the use of:
Website: https://www.oorjaa.tech/
Website: http://www.piekart.in/
Webisite : https://datashastra.io
Mobile Application: PiEKART Customer App (Google Play Store / Apple App Store)
Mobile Application: Vendor App (Google Play Store / Apple App Store)
Mobile Application: Oorjaa Delivery Partner App (Google Play Store / Apple App Store)
Any other associated/ancillary applications, products and web apps under the same brand
(Collectively referred to as the "Platform")
These Terms are between Yatnavat Technologies Private Ltd. ("We", "Us", "Our", or "Company"), a company incorporated under the Companies Act, 2013 with its registered office at 3B-23, Kalpataru Aura, LBS Marg, Ghatkopar West, Mumbai – 400086, India, and the following categories of users of the Platform:
Guest Users — unregistered visitors who browse the Platform
Customers — registered users who place orders through PiEKART Customer App
Vendor Partners — registered merchants, sellers, or service providers who list, sell, or promote their products or services through Vendor App (also referred to as "Vendors" herein)
Delivery Partners — registered individuals who fulfil delivery assignments through the Oorjaa Delivery Partner App
(Each individually referred to as "You", "Your", "User", or "Party" and collectively as "Users" or "Parties")
These Terms, read together with the Privacy Policy and any other notices, disclaimers, and guidelines appearing on the Platform from time to time, constitute the entire agreement (collectively referred to as "Terms and Conditions") upon which you are allowed to access and use the Platform and avail the Services. By accessing this Platform, you agree to be bound by these Terms and Conditions, all applicable laws and regulations, and are responsible for compliance with any applicable local laws.
CLICK TO ACCEPT
Before using certain areas of the Platform you may be asked to indicate your acceptance of additional special terms and conditions by clicking a button marked "I Accept", "I Agree", "Okay", "I Consent", or other words or actions that similarly acknowledge your consent or acceptance. Any consent so provided by you will be deemed to be valid consent under all applicable laws.
UPDATION OF TERMS AND CONDITIONS
Your use of the Platform is subject to the Terms and Conditions, which may be updated, amended, modified, or revised by us from time to time. It is important for you to refer to the Terms and Conditions from time to time to ensure that you are aware of any additions, revisions, amendments, or modifications. The updated Terms and Conditions shall be effective immediately and shall supersede these. We shall not be under an obligation to notify you of any changes. You shall be solely responsible for reviewing the Terms and Conditions from time to time for any modifications. Your continued use of the Platform and/or Services after the updated Terms and Conditions have been published shall be deemed as your acceptance of the updated Terms and Conditions.
SERVICES
The Company is engaged in providing on-demand diversified delivery services, marketplace services, cash pickup services, and other similar services through its Platform. The particulars of Services are as follows:
3.1 Customer Services
The Platform allows Customers to view items and services listed by Vendors and choose contents of packages to be delivered.
The Platform allows Customers to estimate order values from available pickup and drop locations with their package details.
The Platform allows Customers to pick up and drop off packages from one location to another through the Delivery Partner ("Pick Up and Drop Off Services").
If a transaction cannot be completed, the Company shall notify the Customer on the Platform.
3.2 Vendor Partner Services
The Platform allows Vendors to register, list, and manage their products and services for sale or promotion to Customers.
The Platform enables Vendors to receive and manage orders placed by Customers.
The Platform provides Vendors with tools to manage inventory, pricing, promotions, and order fulfilment.
The Company shall issue a Proforma Invoice to the Vendor upon confirmation of an order or delivery cycle. The Vendor shall review the Proforma Invoice and submit their Final Tax Invoice for payment processing. Payment shall be processed only upon receipt of a valid Final Tax Invoice from the Vendor. See Section 13 for complete Vendor billing terms.
3.3 Delivery Partner Services
The Platform enables Delivery Partners to receive and accept delivery assignments from Customers and Vendors.
Delivery Partners are responsible for the safe and timely delivery of items as assigned through the Platform.
The Company does not own, sell, resell, furnish, or prepare any product, nor does it manage or control Vendors or their products. The Company's responsibility is limited to facilitating the services described above on behalf of Users.
ELIGIBILITY AND ACCOUNT REGISTRATION
By using the Platform, you affirm that you are at least 18 years of age and are fully able and competent to accept these Terms and Conditions. Persons who are incompetent to contract within the meaning of applicable law — including minors, un-discharged insolvents, or persons of unsound mind — are not eligible to use the Platform.
The Company reserves the right to refuse access to Services if it is brought to the Company's notice or discovered that you are under the age of 18 years.
You may access and use the Platform as a registered user or as a guest user. Not all sections of the Platform will be accessible to guest users.
Registered Users (Customers and Delivery Partners): The Company makes certain sections of the Services available only if you have provided required information and created an Account with a log-in ID and password ("Account"). You are responsible for maintaining the confidentiality and security of your Account. You agree to: (i) immediately notify the Company of any unauthorized use of your Account or any other breach of security; and (ii) ensure that you exit from your Account at the end of each session. The Company shall not be liable for any loss or damage arising from your failure to comply with this provision.
Vendor Partner Registration: To register as a Vendor Partner, you must provide valid business details including legal entity name, GSTIN, business address, bank account details, and any other information required by the Company from time to time. Vendor registration is subject to approval by the Company at its sole discretion. The Company reserves the right to reject, suspend, or terminate any Vendor account without assigning reasons, particularly in cases of non-compliance with these Terms or applicable law.
Guest Users: The Platform also allows limited access to the Services for unregistered users who may browse the Platform without registration.
You shall ensure that all Account information provided is complete, accurate, and up-to-date. Use of another user's Account information for availing Services is expressly prohibited. Provision of false or inaccurate information entitles the Company to suspend or terminate your Account.
PLATFORM LICENSE
Subject to your compliance with these Terms, Company grants you a limited, non-exclusive, non-transferable license: (i) to view, download and print any content of the Platform solely for your personal and non-commercial purposes; and (ii) to access, modify, edit and download any content to which you are permitted access solely for your use. You have no right to sublicense the license rights granted herein.
You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Platform and Services, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any Intellectual Property Rights owned or controlled by Company or its licensors, except for the licenses and rights expressly granted in these Terms.
You agree that this Platform and its Services are made available to you on a non-exclusive, non-transferable, non-sublicensable, and limited license basis, and hence you will not permit, enable, introduce or facilitate other persons to participate in availing Services from your Account.
FEES AND PRICING
You agree to pay the fees for Services availed by you in accordance with the rates displayed on the Platform. For Vendor Partners, fees including commission, listing fees, or transaction charges shall be as set out in the Vendor Onboarding Agreement or as notified by the Company from time to time on the Platform.
REFUND AND CANCELLATION
The Refund and Cancellation Policy is as set out in the respective User's Platform. For Vendor Partners, refunds and cancellations shall be governed by the Vendor Onboarding Agreement and applicable policies notified by the Company.
RULES AND CODE OF CONDUCT
You shall not use the Platform for any purpose that is prohibited by these Terms or other rules or policies implemented by us from time to time.
You shall comply with all applicable local, provincial laws, and regulations in connection with your use of the Services.
You shall keep Company informed of any technical issues or problems with the Platform as and when they develop.
By way of example, and not as a limitation, you shall not (and shall not permit any third party to) take any action that: (i) would constitute a violation of any applicable law, rule or regulation or belongs to another person; (ii) infringes on any intellectual property or other right of any other person or entity; (iii) is threatening, abusive, harassing, defamatory, libelous, deceptive, or fraudulent; (iv) impersonates any person or entity; (v) deceives or misleads the addressee about the origin of the message or communicates information which is patently false or misleading; (vi) contains software viruses or any other code designed to interrupt, destroy or limit the functionality of any computer resource; or (vii) is written with the intent to mislead or harass a person, entity or agency for financial gain or to cause injury to any person.
You shall not share any information that: (i) may be harmful to minors or children below the age of 18 years; (ii) threatens national unity, integrity, defence, security or sovereignty, or causes incitement to any cognisable offence; (iii) is invasive of another's privacy, hateful, racially or ethnically objectionable, or encourages money laundering or gambling; (iv) harms minors in any manner; (v) infringes any patent, trademark, copyright or other proprietary rights; or (vi) violates any laws for the time being.
Furthermore, you shall not: (i) take any action that imposes an unreasonable or disproportionately large load on Company's infrastructure; (ii) interfere with the proper working of the Platform; (iii) bypass any measures used to prevent or restrict access to the Platform; (iv) decipher, decompile, disassemble, or reverse engineer any part of the Platform; (v) modify or create derivative works of any part of the Platform; or (vi) copy, rent, lease, distribute or otherwise transfer any rights received hereunder.
You will not access the Platform to build a similar or competitive website, product, or service.
You agree to immediately notify us of any unauthorised use or suspected unauthorised use of your Account or any other breach of security.
One Account shall not be used by more than one User. Any use of an Account by a third party shall be deemed unauthorised usage. The Company reserves the right to disable any such Account.
USE OF YOUR INFORMATION
You may provide only information that you own or have the right to use. We may only use the information you provide as permitted by our Privacy Policy and applicable law. Our Privacy Policy is hereby incorporated into these Terms of Service by this reference.
We ensure easy access to Users by providing an option to update your Account information. We reserve the right to moderate the changes or updates requested by you.
We reserve the right to maintain, delete or destroy all information and materials posted or uploaded through the Services, pursuant to our internal record retention and/or destruction policies. While we make commercially reasonable efforts to ensure that data stored on our servers is persistent and always available, we will not be responsible for failure of third-party servers or factors outside our reasonable control that may cause data to be permanently deleted, irretrievable, or temporarily inaccessible.
You acknowledge and agree that we may preserve your information and may also disclose related information if required to do so by law; or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms; (c) respond to claims that your usage violates the rights of third parties; (d) detect, prevent, or otherwise address fraud, security or technical issues; or (e) protect the rights, property, or personal safety of the Platform, its users, or the public.
DATA USAGE AND INSIGHTS
Necessary data from your interactions and transactions on the Platform shall be collected and processed as you engage with and use the Platform. The data collected shall be processed to provide useful and personalised insights to Users for enabling optimised delivery and marketplace services. You hereby agree that:
You shall not hold the Company responsible for decisions taken by you on the basis of insights or recommendations provided by the Company through the Platform.
The Company shall use the data strictly only for providing Services and shall not engage in any kind of data tampering.
The Company may provide and share data collected to governmental authorities if requested, directed or mandated by any regulatory authorities in compliance with applicable laws.
REPRESENTATIONS AND WARRANTIES
Each Party represents and warrants that it has the legal right, power, and authority to enter into, deliver, and perform these Terms and any other documents executed in connection herewith.
You represent and warrant that: (i) you have not entered into, and will not enter into, any arrangement that would prevent you from complying with the provisions of these Terms and applicable law; and (ii) you will comply with all applicable laws in your performance of these Terms, including holding and complying with all permits, licenses, registrations, certifications and other governmental authorisations necessary to perform your obligations.
Vendor Partners additionally represent and warrant that: (i) all products and services listed on the Platform are lawfully owned or duly authorised by the Vendor and do not infringe any third-party rights; (ii) all product descriptions, prices, images, and other information listed are accurate and not misleading; (iii) Vendors are registered under applicable GST laws and shall issue valid tax invoices as required; and (iv) Vendors shall not list or sell any prohibited, counterfeit, or restricted items on the Platform.
THIRD-PARTY SITES
While availing Services, Users may connect with third-party service providers. The Company is not responsible for, and does not endorse, any third-party services mentioned on the Platform. The Company shall in no way be responsible for any acts or omissions of third parties. Any transaction, dealings, or communication that you may have with such third parties are at your own risk and we make no warranties, express or implied, regarding the quality or suitability of the services or products of such third-party vendors.
You may be redirected to a third-party website upon clicking such links. These websites are governed by their own privacy policy and terms of use. We shall not be responsible for any transaction or dissemination of information that may take place while accessing these third-party websites.
We reserve the right to disable links to and/or from third-party sites to the Services, although we are under no obligation to do so.
VENDOR PARTNER TERMS
13.1 Vendor Onboarding and Obligations
Vendors must complete the registration process on the Vendor App and receive approval from the Company before listing any products or services.
Vendors shall maintain accurate and current product listings, pricing, and availability at all times.
Vendors shall fulfil orders accepted through the Platform in a timely and accurate manner, consistent with the order details confirmed to the Customer.
Vendors shall comply with all applicable laws including GST laws, consumer protection laws, Food Safety and Standards Authority of India (FSSAI) requirements (where applicable), Legal Metrology Act provisions, and any sector-specific regulations.
Vendors shall not list, sell, or promote any product or service that is prohibited, counterfeit, hazardous, or in violation of any applicable law.
Vendors are solely responsible for the quality, quantity, packaging, and condition of the products they supply. The Company shall not be liable for any deficiency in the product supplied by the Vendor.
13.2 Proforma Invoice and Final Bill Process
The following billing workflow governs all transactions between the Company and the Vendor Partner:
Step 1 — Proforma Invoice from Company:
Upon confirmation of an order cycle, settlement period, or delivery cycle, the Company shall issue a Proforma Invoice to the Vendor setting out the estimated amounts payable, applicable commissions, platform fees, and deductions.
Step 2 — Vendor Review:
The Vendor shall review the Proforma Invoice within 3 (three) business days of receipt. Any discrepancies must be raised in writing to the Company within this period. Failure to raise discrepancies within this period shall be deemed as acceptance of the Proforma Invoice.
Step 3 — Final Tax Invoice from Vendor:
After review, the Vendor shall submit a valid GST-compliant Final Tax Invoice to the Company for the amount agreed upon. The Final Tax Invoice must be submitted within 5 (five) business days of receipt of the Proforma Invoice.
Step 4 — Payment Processing:
Payment shall be initiated by the Company only upon receipt of a valid Final Tax Invoice from the Vendor. Payment shall be processed within the timelines set out in the Vendor Onboarding Agreement, or as otherwise agreed in writing between the Parties.
Step 5 — Disputes:
Any unresolved billing disputes shall be escalated to the Grievance Officer as set out in Section 31 of these Terms.
The company reserve the right to stop, change /modify above flow at its own discretion
The Company reserves the right to withhold or set off any payment due to a Vendor against any amounts owed by the Vendor to the Company, including chargebacks, refunds issued to Customers, or penalties for non-compliance.
The Company shall not be obligated to make any payment to a Vendor who has not submitted a valid Final Tax Invoice in the prescribed format and within the prescribed timelines.
All amounts payable are subject to applicable tax deductions at source (TDS) and GST as required under law.
13.3 Commission and Platform Fees
The Company may charge Vendors a commission on each transaction completed through the Platform, in addition to any listing fees, subscription fees, or other charges as notified from time to time.
Commission rates and fee structures shall be as set out in the Vendor Onboarding Agreement or as updated by the Company with prior notice.
The Company reserves the right to revise commission rates and fee structures at any time, with at least 15 (fifteen) days' prior notice to the Vendor.
13.4 Vendor Account Suspension and Termination
The Company may suspend or terminate a Vendor's account at any time in the event of: non-compliance with these Terms; complaints from Customers regarding product quality or service; fraudulent activity; listing of prohibited items; or any breach of applicable law.
Upon suspension or termination, any pending orders shall be addressed as directed by the Company. Amounts due to the Vendor as of the date of termination shall be settled after deduction of any outstanding liabilities.
THIRD-PARTY INTEGRATIONS, APIs AND COMMISSION SERVICES
14.1 Integration of Third-Party Tools and Services
The Company may, from time to time, offer Users (including Vendors and Customers) access to third-party tools, applications, software, platforms, and services ("Third-Party Services") through integrations, plugins, or APIs embedded within or made accessible through the Platform. Such Third-Party Services may include, by way of example:
Payment and financial services platforms
Logistics and shipping solutions
Marketing, advertising, and promotional platforms
Inventory management and ERP tools
Analytics and reporting services
Communication and customer engagement tools
Any other business tools or applications offered for use by Users on the Platform
14.2 Role of the Company
The Company's role in relation to Third-Party Services is limited strictly to that of a facilitator or technology intermediary. The Company:
Does not own, operate, develop, or endorse any Third-Party Service made accessible through the Platform
Does not make any representation or warranty regarding the quality, accuracy, availability, reliability, security, or suitability of any Third-Party Service for your particular purpose
Does not assume any responsibility or liability for any act, omission, error, or failure of any Third-Party Service provider
Does not guarantee the uninterrupted availability of any Third-Party Service through the Platform
Merely provides the technical means to connect Users with Third-Party Services
14.3 Commission and Revenue from Third-Party Integrations
The Company may earn referral fees, commissions, revenue sharing, or other forms of consideration from Third-Party Service providers in connection with Users accessing or subscribing to such services through the Platform. You acknowledge and agree that:
The Company's commission or revenue arrangement with a Third-Party Service provider does not create any endorsement of, or responsibility for, that service
The existence of a commission arrangement shall not be construed as a warranty or guarantee of the quality or suitability of the Third-Party Service
The Company shall disclose the existence of any material commission arrangements where required under applicable law
14.4 User's Responsibility When Using Third-Party Services
If you access, subscribe to, or use any Third-Party Service through the Platform:
You do so entirely at your own risk
You are solely responsible for reviewing and complying with the terms of service, privacy policy, and any other terms of the Third-Party Service provider
Any contract, agreement, or transaction entered into between you and a Third-Party Service provider is solely between you and that provider — the Company is not a party to such agreement
You acknowledge that Third-Party Services may collect, process, store, or share your data as per their own privacy policies, which the Company does not control
You shall have no recourse against the Company for any loss, damage, liability, claim, or expense arising from your use of or reliance on any Third-Party Service
14.5 No Liability for Third-Party Service Issues
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE IN ANY MANNER WHATSOEVER FOR ANY ISSUE, LOSS, DAMAGE, CLAIM, LIABILITY, OR DISPUTE ARISING OUT OF OR IN CONNECTION WITH ANY THIRD-PARTY SERVICE ACCESSED THROUGH OR IN CONNECTION WITH THE PLATFORM, INCLUDING BUT NOT LIMITED TO:
Any failure, error, downtime, or unavailability of a Third-Party Service
Any inaccuracy, defect, or unsuitability of a Third-Party Service for your intended purpose
Any breach of data security or privacy by a Third-Party Service provider
Any financial loss, business disruption, or loss of data arising from your use of a Third-Party Service
Any dispute between you and a Third-Party Service provider regarding billing, performance, or quality
Any act or omission of a Third-Party Service provider, its employees, or its agents
In the event of any issue with a Third-Party Service, you must contact the Third-Party Service provider directly. The Company's customer support team may assist in facilitating communication but assumes no responsibility for the resolution of such issues.
14.6 Modification and Discontinuation
The Company reserves the right to add, modify, suspend, or discontinue any Third-Party Service integration on the Platform at any time, without notice and without any liability to you. The Company shall not be responsible for any loss or inconvenience caused by the modification or discontinuation of any Third-Party Service integration.
PROMOTIONS, DISCOUNTS, COUPONS
The Company reserves the right to offer discounts and promotional offers to any Users of its own choice and shall not be liable to any User for not offering the same. The discounts and offers are at the sole discretion of the Company and are subject to change, amendment, or modification from time to time. The Company may at any time discontinue discounts or offers without prior notice. Vendor Partners may also be offered the ability to create and run their own promotional offers through the Vendor App, subject to the Company's approval and guidelines notified from time to time. The participation in discounts and offers is entirely voluntary.
INTELLECTUAL PROPERTY
Company shall own all right, title and interest (including patent rights, copyrights, trade secret rights, trademark rights, and all other rights) relating to any and all logos, inventions, works of authorship, designations, designs, know-how, content of the Platform, video recordings, ideas, and information that are subject matter of Services (collectively referred to as "Intellectual Properties").
Intellectual Properties include all rights of paternity, integrity, disclosure and withdrawal, and any other rights that may be known as or referred to as "moral rights", "artist's rights", "droit moral", or the like.
While rendering Services, Company directly or through its representatives may provide Users with certain materials relevant to the Services, which may be in the form of audio, video, written and oral content ("Company Materials"). Company Materials shall be the exclusive property of the Company. Users shall ensure that Company Materials are not shared with any third party without the Company's written consent. Company grants Users a revocable, non-exclusive, non-transferable, non-sublicensable, limited license to use the Company Materials solely for personal or internal business purposes and not for any commercial use.
Vendor Partners retain ownership of their own product images, descriptions, and branded content uploaded to the Platform. By uploading such content, Vendors grant the Company a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute such content for the purposes of operating and marketing the Platform.
CONFIDENTIALITY
The User agrees to keep confidential all technical and non-technical information which the Company may have disclosed in relation to the technology, customers, business, operations, financial conditions, assets, or affairs of the Company, including but not limited to business plans, business forecasts, research, technology and financial information, procurement requirements, manufacturing, customer lists, sales and marketing plans, development, design details, specifications, engineering, trade secrets, proprietary information, know-how, processes, equipment, algorithms, software programs, and source documents.
Notwithstanding the foregoing, confidential information shall not include information which: (i) was known by the User prior to receiving it from the Company; (ii) becomes rightfully known to the User from a third-party source not bound by an obligation of confidentiality to the Company; (iii) is or becomes publicly available through no fault of the User; or (iv) is required to be disclosed in a judicial or administrative proceeding or by applicable law or regulation.
RIGHTS AND OBLIGATIONS RELATING TO THE USAGE OF THE PLATFORM
Users shall be prohibited from carrying out any illegal acts on the Platform including but not limited to:
Violating or attempting to violate the integrity or security of the Platform
Transmitting any information on or through the Platform that is disruptive or competitive to the provision of our Services
Intentionally submitting on the Platform any incomplete, false or inaccurate information
Making any unsolicited communications to other Users
Using any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Platform
Circumventing or disabling any digital rights management, usage rules, or other security features of the Platform
Any unlawful activities prohibited by applicable laws
The Company shall, upon obtaining knowledge by itself or being brought to actual knowledge by an affected person in writing about any such information as mentioned above, be entitled to disable such information that is in contravention of this clause. The Company shall also be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes. In case of non-compliance with any applicable laws, rules or regulations, or these Terms and Conditions by a User, the Company shall have the right to immediately terminate your access or usage rights to the Platform and to remove non-compliant information.
SUSPENSION AND TERMINATION
These Terms of Service are effective unless and until terminated by either you or the Company. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our Platform.
We have the right to temporarily suspend access to the whole or any part of the Services for any reason whatsoever (including but not limited to technical/operational reasons) and shall be under no liability to you in such an event.
We may temporarily suspend access to the Services for pre-scheduled maintenance. Such intent to suspend shall be communicated to you in advance via phone/email/notifications to the contact details provided on your Account.
We may terminate your usage of the Platform at any time for any reason, including breach of these Terms.
Once temporarily suspended, indefinitely suspended, or terminated, the User may not continue to use the Platform under the same Account, a different Account, or re-register under a new Account without the Company's express consent. Upon termination, the User shall no longer have access to data, messages, or other material kept on the Platform. All provisions of these Terms which by their nature should survive termination shall survive, including warranty disclaimers, indemnity, and limitations of liability.
In the event of any termination, the User shall promptly make all payments accrued or due to the Company, and all rights or obligations existing at the time of termination which by their nature survive termination shall continue in full force.
ALERTS
The Company provides you with multiple automatic and/or customised alerts while providing Services.
You understand and agree that any alerts provided to you through the Platform may be delayed or prevented by a variety of factors. We will do our best to provide alerts in a timely manner with accurate information. However, we neither guarantee the delivery nor the accuracy of the content of any alert. You also agree that we shall not be liable for any delays, failure to deliver, or misdirected delivery of any alert; for any errors in the content of an alert; or for any actions taken or not taken by you or any third party in reliance on an alert.
HOW WE MAY CONTACT YOU
You agree that we may contact you through telephone, email, SMS, or any other means of communication for the purpose of:
Rendering Services
Obtaining feedback in relation to the Platform or our Services
Communicating promotions, offers, or updates relevant to your use of the Platform
Resolving any complaints, information, or queries by other Users regarding your activity on the Platform
You agree to provide your fullest co-operation further to such communication by the Company.
DISCLAIMERS
THE SERVICES RENDERED ON COMPANY'S PLATFORM ARE PROVIDED "AS IS" AND "AS AVAILABLE". COMPANY MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS.
THE COMPANY, ITS DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, SPONSORS AND PARTNERS DO NOT WARRANT THAT: (A) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) ANY CONTENT OR SOFTWARE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS; OR (E) THE PLATFORM WILL BE FREE OF GLITCHES.
THE DELIVERY PARTNER SHALL BE RESPONSIBLE FOR THE SAFE AND TIMELY DELIVERY OF ITEMS TO THE CUSTOMER OR ANY OTHER PERSON SPECIFIED BY THE CUSTOMER.
THE COMPANY BY ITSELF DOES NOT SELL OR PROVIDE ITEMS LISTED BY VENDORS. THE COMPANY IS NOT RESPONSIBLE FOR THE QUALITY OF SUCH ITEMS. ACCORDINGLY, IN THE EVENT OF ANY GRIEVANCES ARISING FROM A TRANSACTION PERTAINING TO YOUR ORDER, YOU MAY CONTACT SUPPORT FOR ROUTING.
THE MATERIALS APPEARING ON THE PLATFORM MAY CONTAIN TYPOGRAPHICAL ERRORS, INACCURACIES OR OMISSIONS. COMPANY RESERVES THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS, AND TO CHANGE OR UPDATE INFORMATION AT ANY TIME WITHOUT PRIOR NOTICE.
INDEMNITY
You shall defend, indemnify, and hold harmless the Company, its affiliates/subsidiaries/joint venture partners, and each of its and its affiliates' employees, contractors, directors, suppliers, and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys' fees, that arise from or relate to: (i) your use or misuse of, or access to, the Services and Platform; (ii) your violation of these Terms; or (iii) any applicable law, contract, policy, regulation, or other obligation. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in connection therewith.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED UNDER LAW, IN NO EVENT SHALL COMPANY BE LIABLE WHETHER IN TORT (INCLUDING FOR NEGLIGENCE OR BREACH OF STATUTORY DUTY), CONTRACT, MISREPRESENTATION, RESTITUTION OR OTHERWISE FOR (I) ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF BUSINESS, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, DEPLETION OF GOODWILL, LOSS OR CORRUPTION OF DATA, PURE ECONOMIC LOSS AND/OR SIMILAR LOSSES OR DAMAGES OF ANY KIND, HOWSOEVER ARISING; (II) FOR YOUR RELIANCE ON THE SERVICES; (III) FOR ANY DAMAGES; (IV) FOR ANY MATTER BEYOND ITS REASONABLE CONTROL, EVEN IF THE USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
THE LIMITATIONS OF THIS SECTION WILL NOT APPLY TO ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY LAW. UNLESS SUCH RESTRICTION IS PROHIBITED BY APPLICABLE LAW, YOU MAY NOT BRING ANY CLAIM UNDER THESE TERMS MORE THAN TWELVE (12) MONTHS AFTER THE CAUSE OF ACTION ARISES.
EXEMPTIONS TO LIMITATION OF LIABILITY
You further agree and confirm that Company shall not be responsible, in any manner whatsoever, for any delay/unavailability of Services or failure to meet its obligations under these Terms, which may be caused, directly or indirectly, due to:
Your failure to cooperate
Your unavailability and/or unresponsiveness
Your failure to provide accurate and complete information
Your failure to provide or facilitate the submission of information in a timely manner
Any event beyond the Company's reasonable control
Any failure, error, downtime, or disruption caused by a Third-Party Service (see Section 14)
UPDATES
We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Service, at any time without any prior written notice to you. We suggest that you regularly check these Terms of Service to apprise yourself of any updates. Your continued use of the Platform following the posting of changes will mean that you accept and agree to the revisions.
SEVERABILITY AND WAIVER
If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid, or unenforceable, it shall be severed and deleted and the remaining Terms of Service shall survive, remain in full force and effect and continue to be binding and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.
FORCE MAJEURE
If the performance of the Party's obligations hereunder is prevented, restricted or interfered with by reason of fire, epidemic or pandemic, casualty or accident, strike or labour disputes, war or other violence, or any act or condition beyond the reasonable control of the Parties (each a "Force Majeure Event"), then the affected Party shall be excused from such performance to the extent of such prevention, restriction or interference; provided that the affected Party shall give prompt notice within 3 (three) days from the date of occurrence of the Force Majeure Event to the other Party, including a description of the cause and likely duration; and provided further that the Parties shall use reasonable efforts to avoid or remove such cause of non-performance and shall continue performance whenever such causes are removed.
If the Party's performance is suspended due to a Force Majeure Event for a period in excess of 30 (thirty) business days, the Parties may terminate this Terms and Conditions without incurring any charges.
RELATIONSHIP BETWEEN THE USER AND COMPANY
Nothing in these Terms and Conditions shall be construed to create any relationship between the Company and you other than that of a service provider and user (and in the case of Vendor Partners, an independent contractor relationship). Nothing in these Terms shall constitute the relationship of employer/employee, franchisor/franchisee, or partners. You do not have the authority to bind the Company in any manner whatsoever.
NON-ASSIGNMENT
These Terms are personal to you and you shall not assign or transfer, or purport to assign or transfer, the contract between you and us to any other person without the prior written consent of the Company.
GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION
These Terms of Service are governed by the laws of India. Any action, suit, or other legal proceeding which is commenced to resolve any matter arising under or relating to this Platform shall be subject to the exclusive jurisdiction of the courts at Mumbai, India.
ENTIRE AGREEMENT
These Terms and Conditions, together with the Privacy Policy and any Vendor Onboarding Agreement (where applicable), constitute the entire agreement and understanding between you and the Company with respect to the Services and usage of the Platform, and supersede all prior agreements, representations, or understandings between the Parties relating to the same.
GRIEVANCE REDRESSAL OFFICER
In furtherance of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, a Grievance Officer is appointed to ensure compliance:
Grievance Officer
Name: Umesh Singh
Email: admin@oorjaa.tech
Phone: +91 77386 27566
Address: Yatnavat Technologies Private Ltd., Mumbai
The Grievance Officer shall acknowledge every complaint within 24 hours of receipt, and shall take best possible efforts to redress the complaint within 15 days of receipt. Any suggestions by the Company regarding use of the Services shall not be construed as a warranty.
SUPPORT
If you have any complaint with respect to the Services, you should first inform the Company on the Platform or via call or email within 24 (twenty four) hours of using such Services.
The Company offers email, call, and in-app-based support. For assistance, use the "Help and Support" function on the Platform or email customercare@oorjaa.tech. Support is available Monday to Saturday, 10:00 a.m. – 6:30 p.m. IST (except public holidays).
In furtherance of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, a Nodal Officer is appointed:
Nodal Officer — Consumer Complaints
Name: Umesh Singh
Email: customercare@oorjaa.tech
Phone: +91 77386 27566
Address: Yatnavat Technologies Private Ltd., Mumbai
The Company shall revert to every consumer complaint within 48 hours of receipt, and shall take best possible efforts to redress the complaint within 30 days of receipt.
For general questions regarding the Services or Platform, please contact: customercare@oorjaa.tech
